Common phone system issues and how to beat them
The remote-work reality brought a lot of changes on how businesses communicate within their
organisations and with their customers. This caused hundreds of businesses to invest on a
more flexible and advanced phone system and connectivity in order to continuously service their
customers and keep their revenue flowing.
If you haven’t upgraded your phone system yet, you’re most likely falling behind the competition.
These are some phone system issues you’ve probably experienced already, and how you can
eliminate them.

Poor call quality
You often get complaints from your customers because of voice delays, static, disconnected
calls and even long call queues. Some customers are patient, most of them are not, especially if
you haven’t established a strong relationship yet. If these issues consistently happen, there’s a
huge chance that you could lose business.

Traditional phone companies (see https://telstra.com)and other VoIP solutions offer free service
that cover standard call operations but if you are paying too much by putting up with the issues
we’ve mentioned above, it’s way better to shift to VoIP or find a better VoIP plan.
Another factor to consider is your internet connectivity. VoIP is only as good as your connectivity.
If you subscribe to a low grade plan, then the service will struggle.

Lack of quality call functionalities
Phone systems typically have standard functions such as Voicemail to email, Interactive voice
response (IVR), Conference calling, Hunt groups and Call forwarding.
If you have never utilised one or two of the features above, yet you pay for an expensive VoIP
service, you might need to look for a better VoIP plan that will match your operational needs.

Lack of geographical flexibility
When you tie your communication systems to your office, you lose the ability to remain
operational despite unexpected circumstances such as pandemic, power interruptions and
natural disasters such as floods and bushfires.
If you invest in a flexible phone system that allows your team to work regardless of their
location, you also keep your business functional and profitable whatever the circumstances are.

High costs
Traditional phone companies charge by use. This isn’t cost-effective as communication is the
bread and butter of businesses. Unlike traditional phone companies, VoIP services charge flat
fees. You don’t need to worry about high call volumes as you pay a fixed price to your VoIP
provider.

Lack of ability to scale
It’s inconvenient when you still need to install devices when you need to add new users in your
phone systems. These processes often take time and additional costs.
With VoIP, you can make real-time changes and add new users and locations quickly. You don’t
need to hire a tech because admin users can easily navigate the platform and do this on their
own easily.

If you’ve been putting up with one or two of these issues for a while, this means that your phone
system can’t keep up with your business’ needs. Before you lose your customers because of
these issues, reach out to our team so we can review your current phone systems and
recommend the right VoIP solution perfect for your business. Contact us today at 02 4058 2240
Email: info@magtech.net.au